Contact Us

Contact Us

Need assistance with an architectural piece or an order you have already placed? The REVORIR customer care team is here to assist with sculpture specifications, order status and tracking, shipping updates, return requests, payment-related concerns, privacy inquiries, and all other storefront support matters.

We are committed to providing clear, responsive, and reliable customer service so that you receive attentive guidance before, during, and after your purchase.

Operating Entity & Support Channels

Official customer service and storefront operations for REVORIR are managed by Xi'an Zhishuniuchuang E-Commerce Co., Ltd.

  • Brand: REVORIR

  • Operating Entity: Xi'an Zhishuniuchuang E-Commerce Co., Ltd.

  • Unified Social Credit Identifier: 91610103MAEE4BQ02B

  • Customer Support Email: service@revorir.com

  • Direct Telephone: +86 13104922253

  • Official Website: https://revorir.com

  • Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM

Order Assistance & Support Protocols

  • Order Identification: When contacting us regarding an existing purchase, please provide your Order Number and the email address used during checkout. This enables our support staff to immediately retrieve your order details and provide prompt assistance.

  • Pre-Return Authorization: Please contact our support team at service@revorir.com before returning any items. Due to the weight, precise structural balance, and delicate stone composition of our sculptures, our team will review your order and issue custom packaging requirements alongside the authorized return depot address. Unsolicited returns without prior authorization will not be processed.

  • Damaged, Defective, or Incorrect Deliveries: If your shipment arrives damaged, structurally compromised, incomplete, or contains an incorrect item, please notify us promptly with the following documentation:

    1. Clear, well-lit photos or videos showing the defective or damaged areas of the sculpture.

    2. Clear photos of the exterior parcel, protective internal foam, and crating materials.

    3. A legible photo of the original shipping label affixed to the outer package.

  • Response Timeline: We aim to reply to all inquiries within 1–2 business days. Inquiries requiring formal freight carrier investigations, shipping claims, payment gateway reviews, or privacy verifications may require additional processing time.