Shipping policy

Order Processing & Protective Packaging

All REVORIR orders are reviewed, prepared, and dispatched during standard business days. Because our architectural stone ornaments and sculptures require individual structural inspection, shock-absorbing custom foam molding, and reinforced crating prior to transit, order processing typically requires 1–3 business days. Processing time covers verification, hand-packaging, and logistics transfer; it does not include carrier transit time. During seasonal launches or periods of high demand, processing may require additional preparation time.

Shipping Methods, Rates & Estimated Delivery

Available shipping methods, carrier options, and estimated transit times are calculated and displayed at checkout based on your delivery destination and parcel weight.

  • Estimated Delivery Window: Most international orders arrive within 7–15 business days following carrier dispatch.

  • Transit Estimates: Any delivery timeframe displayed at checkout or in tracking notifications represents an estimate rather than a guaranteed delivery date.

Tracking Information

Once your sculpture has passed quality control and been handed over to the courier, an automated shipping confirmation containing your tracking number will be sent to the email address entered at checkout. Carrier systems may take 24 to 48 hours following pickup to register the first sorting scan and update transit milestones.

Delivery Delays

Transit times may occasionally be influenced by external factors beyond our control, including international customs inspections, severe weather disruptions, regional transport strikes, peak holiday carrier backlogs, or remote address routing. REVORIR monitors transit integrity closely, but cannot guarantee courier dispatch speeds once parcels enter third-party freight networks.

Address Accuracy & Modifications

Customers are responsible for providing complete, valid, and deliverable shipping information at checkout. If an error is detected in your shipping details, contact us immediately at service@revorir.com. We will make every effort to update your details prior to fulfillment. However, once an order has entered custom crating, packing, or carrier dispatch, address revisions can no longer be processed. If a package is returned, delayed, or abandoned due to incomplete or inaccurate customer-provided information, the customer remains responsible for subsequent reshipment fees.

International Orders, Customs & Import Duties

For cross-border deliveries, shipments may be subject to import duties, value-added taxes (VAT), brokerage fees, or customs clearance surcharges imposed by the destination country’s regulatory authorities. Unless explicitly stated at checkout, these charges are assessed directly by local customs and remain the sole responsibility of the recipient.

Lost, Stolen, or Delivered Packages

If tracking shows an extended period without movement or your shipment cannot be located:

  1. Verify surrounding delivery locations: check porches, designated drop boxes, building concierge desks, mailrooms, and with neighbors.

  2. Contact the delivering carrier directly using your tracking number to confirm final GPS drop coordinates.

  3. If the shipment remains unlocated, contact us at service@revorir.com with your Order Number so our support team can initiate a formal carrier investigation.

Split Shipments

Due to the substantial weight, structural density, and protective crating required for individual stone sculptures, orders containing multiple pieces may be fulfilled in separate parcels. Each package will be assigned an independent tracking number. Receiving one parcel does not indicate that the remainder of your order is missing; remaining packages remain in transit with the carrier.

Customer Support & Operating Information

Logistics support and storefront operations for REVORIR are operated by Xi'an Zhishuniuchuang E-Commerce Co., Ltd.

  • Brand: REVORIR

  • Operating Entity: Xi'an Zhishuniuchuang E-Commerce Co., Ltd.

  • Unified Social Credit Identifier: 91610103MAEE4BQ02B

  • Email: service@revorir.com

  • Direct Telephone: +86 13104922253

  • Official Website: https://revorir.com

  • Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM

  • Response Timeline: Shipping inquiries are answered within 1–2 business days.