Refund Policy

Return Window

Customers may request a return within 30 calendar days from the date tracking records confirm delivery. Prior to sending any item back, you must contact our customer care team at service@revorir.com. Given the weight and structural delicacy of architectural stone ornaments, our specialists will evaluate your request and issue formal return authorization (RMA) along with designated facility instructions. Unauthorized parcels or items returned without prior approval will be rejected at receipt.

Return Eligibility Criteria

To qualify for an authorized return, all architectural ornaments and sculptures must satisfy the following conditions:

  • The item must be unused, unmounted, unmodified, and preserved in its original aesthetic condition.

  • All original interior foam molds, shock-absorbing buffers, outer protective crating/boxing, certificates, and accessories must remain intact.

  • Valid proof of purchase (such as your Shopify Order Confirmation Number and checkout email) must be provided.

Non-Returnable Items

The following categories are strictly non-returnable:

  • Custom-commissioned or bespoke architectural stone sculptures.

  • Items marked as Final Sale, limited curatorial archive releases, or promotional sample clearance.

  • Gift cards and digital vouchers.

  • Products showing evidence of drop damage, structural alteration, artificial repair, or improper display after delivery.

Damaged, Defective, or Incorrect Deliveries

Please inspect your shipment immediately upon arrival. Due to the high-density nature and delicate edge geometries of stone artwork, you must notify us at service@revorir.com within 48 hours of delivery if your item arrives damaged, fractured, incomplete, or incorrect. Please submit:

  1. Your Order Number and the email address used during checkout.

  2. High-resolution photographs or video footage clearly showing the fractured or defective areas of the stone sculpture.

  3. Clear photographs showing the exterior packaging, courier label, and custom inner foam cushioning.

Once verified, REVORIR will arrange an immediate replacement, complimentary return, or appropriate refund in accordance with applicable consumer protection standards.

Return Freight & Shipping Costs

  • Defective, Damaged, or Incorrect Shipments: If our team confirms transit damage or fulfillment errors, REVORIR will cover the return freight or provide an authorized prepaid shipping label.

  • Discretionary Returns: For customer-initiated returns (such as personal preference or change of mind), the customer is responsible for all return shipping fees, tracking services, and shipping insurance. Original freight charges are strictly non-refundable.

Refund Processing

Once your return is delivered to our inspection facility and verified for structural integrity and original packaging, eligible refunds will be issued to your original method of payment within 3–7 business days. The time required for funds to reflect on your statement depends entirely on your card issuer or banking provider. Refunds may be subject to deductions if items show handling beyond reasonable inspection or arrive damaged due to insufficient return packing.

Exchanges

Due to curatorial production batches and limited stock of our architectural collections, direct exchanges cannot always be guaranteed. The most practical method is to complete an authorized return for the original ornament and place a new order on revorir.com for the alternate design.

Order Cancellations

If you wish to cancel an order, contact us immediately after checkout at service@revorir.com. Because each stone ornament undergoes specialized shockproof crating and dispatch preparation, cancellations can only be processed before fulfillment commences. Once an order is transferred to logistics handling, it must follow the standard return procedure.

Customer Support & Operating Entity

Storefront operations, customer support, and return claims for REVORIR are operated by Xi'an Zhishuniuchuang E-Commerce Co., Ltd.

  • Brand: REVORIR

  • Operating Entity: Xi'an Zhishuniuchuang E-Commerce Co., Ltd.

  • Unified Social Credit Identifier: 91610103MAEE4BQ02B

  • Customer Support Email: service@revorir.com

  • Official Website: https://revorir.com

  • Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM

  • Response Timeline: Support tickets and claims are reviewed within 1–2 business days.